Digital AI Garage LLP ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our WhatsApp Business communication services, website at digitalaigarage.com, and any related applications.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
02 Information We Collect
Information You Provide
Name and contact details (phone number, email address)
Business name and registration details
Messages and communications sent through our WhatsApp Business service
Feedback, inquiries, and support requests
Payment information (processed securely via third-party providers)
Information Collected Automatically
Device information (device type, operating system)
We use the information we collect for the following purposes:
To provide, operate, and maintain our services
To communicate with you via WhatsApp Business API and other channels
To respond to your inquiries and provide customer support
To process transactions and send related information
To send service updates, alerts, and administrative messages
To improve our services and develop new features
To comply with legal obligations and resolve disputes
To prevent fraud and ensure security of our platform
04 WhatsApp Business Communication
We use the WhatsApp Business API to communicate with our customers. By opting in to receive WhatsApp messages from us, you acknowledge:
We will only send messages related to services you have requested or opted into
You can opt out at any time by replying STOP to any message
Message and data rates from your carrier may apply
WhatsApp messages are subject to Meta's own privacy policy in addition to ours
We do not use WhatsApp to send unsolicited marketing messages. All communications are based on legitimate business purposes or your explicit consent.
05 Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service providers: trusted third-party vendors who assist in operating our services, bound by confidentiality agreements
Legal requirements: when required by law, court order, or government authority
Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to you
With your consent: for any other purpose with your explicit permission
06 Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. WhatsApp message content may be retained for up to 12 months for customer service and compliance purposes.
You may request deletion of your data at any time by contacting us (see Section 12).
07 Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
Encryption of data in transit and at rest
Access controls and authentication measures
Regular security assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
08 Cookies & Tracking Technologies
Our website (digitalaigarage.com) may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. We do not use cookies to track users across third-party websites.
09 Your Rights
You may have the following rights regarding your personal data:
Right to access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your personal data
Right to object: object to processing of your data for certain purposes
Right to data portability: request transfer of your data in a structured format
Right to withdraw consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at the details provided in Section 12.
10 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: